After speaking to nearly 10 tour operators, both in the UK and Nepal, I settled on Protrek Adventure for my Everest Base Camp and Island Peak climb in April 2022, and did not regret it at all. The first communications I made with them were answered both promptly, and with all the information I expected and this gave me a feeling I was dealing with a professional and as importantly, a company that cares about my experience too. As this was my first trip to Himalayas, and my first 6000m plus mountain, I had many questions, but all were answered concisely by Dawa at the end of the email.
Then from landing in KTM, to leaving 20 days later the trip was faultless, and the team employed by ProTrek were skilled, experienced and always had the clients interests at heart.
We had trouble with the Lukla flight, and the field director made a special trip to help us arrange/negotiate a helicopter – just one example of the level of customer service shown by ProTrek.
So, to Sandeep the Field Director, Dawa in the office, Viji, Karma the guide, and Laxman our porter – a huge thank you for your level of service, professionalism and for making this the perfect trip.