If you wish to cancel your trip, please email us at info@protrekadventure.com
Cancellations are processed only by email and refunds for the same are as follows:
Cancellations prior to 45 days from the start of the trek—80% refund of the full trip price
Cancellation between 45 days and 20 days to the start of the trek—50% refund of the full trip price
Cancellation less than 20 days to the start of the trek—no refund
NOTE:
All refunds are based on the total trip cost. In case the client decides to cancel his/her trip, at any time between booking and the time of the trip, some deduction will be made to the advance amount. Such regulation is born out of the company’s obligation to pay a certain amount for personnel and resources while booking them. Once the money is deposited in the Business bank account, the National Government Bank charges various taxes such as TDS (Tax deduction at source). As a result, all refundable amounts will be processed after deducting the processing charge of the National Bank. All refunds will be processed in accordance with the above cancellation policy. No refunds will be made if you voluntarily leave a scheduled trip for any reason after the trip has begun. No refunds will be made for any accommodation, flight, transportation, sightseeing, meals or services not utilized. Protrek Adventure reserves full right to cancel any trip, including a guaranteed trip, prior to departure due to reasons beyond its control (including but not limited to: natural disasters, political or social events, civil disturbances, industrial action, wars, riots, sickness, quarantine, government intervention, permit or visa issues, transportation disruptions, weather conditions, or other unforeseen circumstances beyond our control). If a trip is cancelled due to such circumstances beyond our control, no alternative trip, postponement, or refund will be provided, and the company is not responsible for any additional expenses incurred by you while preparing for the trip (for example: non-refundable advance purchase air tickets, clothing, equipment, medical expenses, etc.). If Protrek Adventure itself cancels a departure that is guaranteed to run, we may at our discretion, suggest an alternative trip or postpone the trip. This applies only when the cancellation is made directly by Protrek Adventure, and not when the trip is affected by weather conditions, natural disasters, flight delays or cancellations, transportation unavailability or disruption, political or social events, government restrictions, permit or visa issues, local disruptions, civil disturbances, epidemics, quarantine measures, mechanical breakdowns, illness, injury, personal reasons, or any other external circumstances beyond our control. This cancellation policy forms part of the Terms and Conditions of Protrek Adventure. Clients are responsible for reviewing both the Terms and Conditions and this cancellation policy before booking and prior to departure.