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Cancellation Policy

  • If you wish to cancel your trek, please e-mail us on [email protected]
  • Cancellations are processed only by e-mail and refunds for the same are as follows:
  • Cancellations prior to 30 days from the start of the trek—90% refund
  • Cancellation between 30 days and 20 days to the start of the trek—50% refund
  • Cancellation less than 20 days to the start of the trek—no cash refund

NOTE:

No refunds will be made if you voluntarily leave a trip for any reason after the trip has begun. Refunds will be at the discretion of the company if you are involuntarily forced to leave a trip for any reason. No refunds will be made for any accommodation, transport, sightseeing, meals or services not utilized. Please note that cancellation policy is subject to change. If Protrek cancels a departure which is guaranteed to run we will fully refund the trip price, or you are entitled to take an alternative trip or postpone for the same value without additional charge. Protrek reserves full right to cancel any trip, including a guaranteed trip, prior to departure due to reasons beyond its control (i.e.: natural disasters, strikes or political unrest, industrial action, wars, riots, sickness, quarantine, government intervention, weather conditions, or other untoward occurrences). In such a case, the company will refund the trip price only and is not responsible for additional expenses incurred by preparing for the trip (for example: non-refundable advance purchase air tickets, clothing, equipment, medical expenses, etc.)

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